Description

Sheba Platform Limited is looking for a dynamic and results-driven Enterprise Key Account Manager to build strong client relationships, drive revenue growth, and ensure exceptional service delivery. The ideal candidate will have experience in account management, sales, and client engagement within the ITES, Telecom, or FinTech industries.

The role requires a strategic thinker with excellent problem-solving, communication, and negotiation skills to manage key enterprise clients and drive business success.

Salary & Benefits:

💰 Salary Range: BDT 50,000–60,000 per month
📍 Location: Dhaka Office
🎯 Additional Benefits: As per company policy

Job Responsibilities

Key Responsibilities:

- Client Relationship Management: Build and maintain strong relationships with key clients to ensure satisfaction and loyalty.

- Account Growth: Identify opportunities to upsell or cross-sell products and services to drive revenue.

- Strategic Planning: Develop and execute account plans aligned with client goals and company objectives.

- Problem Resolution: Act as the primary point of contact to address client concerns and provide timely solutions.

- Performance Monitoring: Track client account performance and ensure delivery of promised outcomes.

- Collaboration: Coordinate with internal teams (sales, operations, product) to meet client needs.

- Reporting: Prepare regular reports on account status, performance metrics, and forecasts.

Preferred Qualifications & Experience:

• Education: Bachelor’s degree in Computer Science, Business Administration, Marketing, or a related field.
• Experience:
  • 2–3 years of experience in account management, sales, or client-facing roles.
  • Previous experience in ITES, Telecom, or FinTech industries preferred.
• Technical Skills: Proficiency in CRM software, MS Office (Excel, Word, PowerPoint), and data analysis tools.