Description

About Sheba.xyz:  
Sheba.xyz is Bangladesh's premier service marketplace, providing users with access to a wide range of high-quality service providers. Join us and be part of a dynamic, fast-growing company!

Job Responsibilities

Job Responsibilities:
Complaint Resolution: Address and resolve customer complaints across multiple channels (phone, email, chat) efficiently.
Customer Communication: Keep customers informed with timely updates on the status and resolution of their complaints.
Data Management: Accurately document complaint details, resolution steps, and follow-ups in the system.
Cross-team Collaboration: Work with internal teams like customer service, operations, and product to ensure fast and effective issue resolution.
Feedback & Improvement: Collect customer feedback on resolutions and suggest service improvements.
Reporting: Track complaint trends and prepare reports for management to identify key issues and opportunities for service enhancement.
Escalation: Handle complex complaints and escalate issues to senior management when necessary.

Key Requirements:
- Strong problem-solving and critical thinking skills, especially under pressure.
- Ability to multitask and stay organized in a fast-paced environment.
- Minimum 1-2 years of experience in customer service (call center experience is a plus).
- Positive attitude with a strong passion for customer satisfaction.
- Willingness to work under a flexible roster duty schedule.